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Here is a great article that talks about software applications that claim to be a Software as a Service delivery model...when in fact, they are really an on-demand ASP hosted model. Kind of hard to tell from a layman's perspective, but from a technical level, it's black and white.
Do you have only one version?
Do you have all of your customer on the most current and only version of your product?
Do you provide quarterly upgrades that are delivered seamlessly to customers?
Do you have a unique database for each customer so that they can monitor their own security roles and permissions?
and on and on. If they say it's On-demand...then demand to understand if it is truly a SaaS solution!
read it here at:
http://www.shrm.org/Publications/hrmagazine/Pages/default.aspx
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