A success story from my customer

Client's objective, build a global system to manage learning and skills across the enterprise. Client= Global solutions provider

Jeannette didn't know what she was in for when the company handed her the keys to the LMS. She started with 7000 folks, working as a part-time Super Admin. Over the next 12-18 months, she inherited another 15000 people across the globe, and BTW, they through Competency Assessments into her bucket TOO!

The company has build out a global team of power users, each managing a particular business unit or region of the globe, all of them have defined secutiry roles and permisssion within their group...how nice that the system allows all 12 of them to work together yet separately. Each is managing their own programs, curricula, and learning catalogs. All of the courses bubble up to create one global catalog that, according to the CEO, will allow the businesses to share knowledge and cross train. Isn't this what an LMS is suppose to do???

Then they built out SME's across the globe for peformance issues, leadership issues, L&D concerns, compliance rollouts, just like your typical governance model is suppose to be. They even have one person dedicated to 'change adoption' and another to 'continuous improvement'.

Oh, and Jeannette is the global Level One support person for 20,000 people. She told me that on an average day, she receives all of ....20 tickets in her InBox, and wait, 2/3's of them are forgotten passwords! She quickly dispenses with these. And she is waiting for 'someone' to revise her log in page to include the nefarious 'forgotten passsword' and secret question' links that were left out of their original design, but we won't go into his story! So when someone asks you if the system is intuitive and easy to manage without lots of training and support....here is the proof point.